COVID-19 Safety Precautions

Updated policy for patients, caregivers & vendors

Due to the evolving COVID-19 situation, we are implementing extra precautions for the safety of our patients and staff.

Before entering our centre, all patients/vendors/caregivers will undergo a Safe Entry check-in, temperature screening and complete a declaration form on health status, contact and travel history.

Once in our centre:

  1. Keep mask on at all times (nose and mouth should be covered).
  2. Practising hand hygiene.
  3. Maintain social distance of at least 1 metre from all other patients and caregivers in the waiting room.

Guidelines for patients

Effective from July 2021, patients who have:

  • fever, flu-like symptoms (e.g. runny nose, cough, shortness of breath), loss of smell
  • travelled outside of and returned to Singapore within the last 14 days
  • received a Health Risk Warning (HRW) SMS sent by MOH, with no valid negative COVID-19 PCR swab test result done on Day 14

Will be asked to defer their appointment or have an online consultation* with the audiologist.

*Applicable to existing hearing aid, tinnitus and implant patients only.

Guidelines for caregivers

Effective from July 2021, caregivers who have:

  • fever, flu-like symptoms (e.g. runny nose, cough, shortness of breath), loss of smell
  • travelled outside of and returned to Singapore within the last 14 days
  • received a Health Risk Warning (HRW) SMS sent by MOH, with no valid negative COVID-19 PCR swab test result done on Day 14

Will be asked to find an alternative caregiver to company the patient. Under special exceptions*, caregivers can keep the appointment but have to present their negative self-administered ART result (done within 24 hours) to the staff prior to entry.

*Caregiver accompanying a young child or special needs patient.

Guidelines for vendors

Effective from July 2021, vendors are encouraged not to visit and to offer zoom sessions instead.

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